Oh no you didn't

I've been a TMobile customer for 8 years and over the last 6 months, I've been through 5 phones.  Every phone they send me freezes up, drops calls, or forecloses any app or task.  I received my latest phone a month ago and have since talked to them twice.  I've been trying to get them to send me a phone that works, that's different than the sh!t they've sent me, and they won't do it.  On top of that, their call center reps can't even understand the issues that I talk to them about. 

So, it looks like I will end up paying $200 to cancel my contract and then another $200 to get a phone with Verizon (or a different carrier). 

C'mon TMobile, where's your customer loyalty and integrity?

Not a fan.... definitely not a fan...